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Striving for a culture of excellence in all
aspects of primary healthcare provision

Hadwen Medical Practice Values

Dated: 20-May-16

Having respect for all

  • Treating patients with courtesy and dignity
  • Valuing each person as an individual
  • Being especially supportive to the vulnerable

Accountable for our actions

  • Taking responsibility for our actions
  • Being open and transparent to the people who use our services
  • Having the integrity to speak truthfully

Developing our services

  • Being responsive and adaptive to change
  • Using all available resources to provide the best possible service to our patients
  • Ensuring that our services take place in a safe environment

Working as a team

  • Respecting and valuing everyone’s contribution
  • Building a mutually supportive environment
  • Proving equality of opportunity for all without discrimination

Engaging and collaborating

  • Involving patients in decisions aimed at improving their health and well-being
  • Working with the CCG and local practices to ensure appropriate services are available for our patients
  • Providing effective support to carers

No blame culture

  • Encouraging candour, openness, and honesty at all levels
  • Learning from complaints and significant events
  • Promoting best practice

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