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Prescriptions

Please note that we do not take prescription requests over the telephone or through our voicemail service. This is to minimise the risk of errors and help ensure you receive the items that you requested.

What is Repeat Prescription?

A repeat prescription is a continuous supply of certain medication that you can routinely order for a set period of time without having to see a doctor. The doctor will arrange for this medication to be available for you to order for a clinically appropriate length of time and you will then require a review. You will be advised that you need to have this done when you are coming to the end of your prescription allocation. This will be advised by using the right-hand side of the prescription. You may need to pick up your prescription from the surgery.

What do I have to do to get a Repeat Prescription?

You can speak to your doctor (or Nurse for contraception) to arrange a repeat prescription.

How do I order my Repeat Prescription?

  • Using our online services - please ask how to access this at reception.
  • Drop your request in to the surgery and post in the red letter box at reception.
  • Fill in a form at reception and post in the red box on the counter.
  • Fax your request to us on:
    • 01452-523056 (Glevum Way Surgery)
    • 01452-387936 (St Michael's Surgery)
  • Post your request to the team and enclose a stamped addressed envelope
  • If you have signed up to a pharmacy you can place your order with them and they will contact us.
Please remember to include your full name, address and date of birth on all requests. All prescription requests routinely take 2 working days - please refer to the tables below.

Repeat Prescription Turnaround Times

Glevum Surgery

Request on

Ready for Collection

Monday

 Wednesday after 2.00pm

Tuesday 

Thursday after 2.00pm

Wednesday

Friday after 2.00pm

Thursday

Monday after 2.00pm

Friday 

Tuesday after 2.00pm

Saturday

Wednesday after 2.00pm

St Michael's Branch Surgery

Request on

Ready for Collection

Monday

Wednesday after 11.00am

Tuesday 

Friday after 11.00am (closed Thursday)

Wednesday

Friday after 11.00am

Thursday

Closed

Friday

Tuesday after 11.00am

Urgent Requests

At Hadwen Medical Practice we work hard to provide a safe, timely service for all our patients. We are receiving a lot of urgent prescription requests and as a result have updated our practice policy for managing these requests. Urgent requests create a huge burden of extra work for the practice; it is unsafe, increases the risk of medication errors and resultant delays are unfair on patients who do manage their repeat requests in a timely manner.

Please avoid requesting urgent prescriptions. We can only provide urgent prescriptions in exceptional circumstances, where a delay in prescribing will cause the patient to become unwell. 

How to Request an Urgent Prescription

  • Speak to a member of the Prescription Team who will complete an urgent request form.
  • They will check when it will be ready and advise you when to return.
  • Urgent requests must be received by 1pm if they are needed the same day.
  • All urgent prescription requests must be collected in person from the practice.
  • Please note that we will not issue urgent prescriptions for any medicines that can be bought over the counter.

When Will Your Prescription Be Ready?

  • Our Prescribing Advisors will check the medicines and let you know how soon we can issue them based on clinical need agreed by the GPs. 
  • Priority 1 - We can provide some very important prescriptions after 5pm on the same day. 
  • Priority 2 – some prescriptions will be ready by 5pm the following day. 
  • Some medicines are not urgent and prescriptions will be ready in the normal 2 working days. 

Requests for Extra Medication to Cover a Holiday

If you are going away on holiday and either need to order your medication early or need an extra supply of your repeat medication this is not a problem. Please make sure you inform us of this when putting in your request. If you are going on holiday for over 2 weeks, we will normally ask you for the dates of your holiday. We need to add this information to your electronic record and it enables us to provide an appropriate supply of your medication. Please be aware that we are able to provide a maximum of 3months supply of your prescriptions. If you are planning to be away for longer than this, then you will need to register with and obtain your medication from a doctor at your intended destination.

Local Pharmacies

You can find out the opening times of pharmacies near you by looking on the NHS Choices website: