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Striving for a culture of excellence in all
aspects of primary healthcare provision

How Do I Make an Appointment?

We work hard to make as many appointments available as we can. However demand for appointments often outstrips supply. Please try to help ease demand by considering other sources of advice and support, so that appointments are available for those with the most need.

This website gives good advice about colds, sore throats, coughs and other common ailments. Your local pharmacist can advise you about these issues too. Please also remember that injuries should be seen at the A and E department of Gloucester Royal Hospital.

Please also remember to cancel any appointments that you no longer need to help improve availability. Appointments can be cancelled by phone, online, or by text if you have signed up for our appointment reminder service.

Finally, if you are ringing to book a routine appointment or a telephone consultation it would be appreciated if you could call outside of our peak period of 8.30am - 11.00am.

The appointment types that we have are:

Urgent For patients who need to be assessed or seen the same day.  Patients will be seen or contacted by our on-call triage team.
Telephone Consultations Suitable for patients who do not need to be seen in person.
Routine Appointments

Suitable for those patients with non-urgent needs or those requiring on-going treatment. These appointments are available to book up to eight weeks in advance either by using the automated telephone system or by phoning, or calling into the surgery.

A limited number of routine appointments will also be released each day at 1230 for appointments the following working day. These appointments can be booked by phoning or calling into the surgery.

If you do not require an urgent, same day appointment, we would be grateful if you therefore do not phone or call into the surgery until after 1230.  This will enable urgent appointment requests only to be dealt with in the morning, and therefore spread demand on our telephone system more evenly throughout the day which should, in turn, hopefully reducing the waiting time for phone calls to be answered during peak periods.

Please also try and help ease demand by considering other sources of advice and support so that appointments are available for those with the most need. Our website gives good advice about colds, sore throats, coughs, and other ailments. Your local pharmacist can advise you about these issues too. Please also remember that injuries should be seen at the A&E department of Gloucestershire Royal Hospital.

How to make an Appointment

Use our new Vision Online service to book a Routine Appointment or you can call 01452 529933 - 8.30am - 6.00pm Monday - Friday (except for Bank Holidays) and you will be presented with the following options:

  • Press 1 For Appointments
  • Press 2 For Home Visits
  • Press 3 For Medication & Prescription Enquiries
  • Press 4 For Results
  • Press 5 For Enquiries Regarding Medicals
  • Press 6 For All Other Enquiries