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Urgent Treatment - Advice for Patients

Dated: 29-Mar-17

When you telephone the surgery, and you require urgent treatment, we will offer you a triage appointment where a duty on-call clinician will telephone you at home and discuss your symptoms with you. From this discussion the clinician may be able to help you by issuing medication for you to collect at a local chemist or they may decide you should be seen for a face to face consultation.

Please note that we do not offer a walk in service for urgent treatment. This is because we cannot guarantee a time that you will be seen by our on-call GP as they may be making an emergency home visit, dealing with urgent patients already on our triage list, or they may be working at one of our branch surgeries. We also have a duty of care to our patients in the waiting room; it may be that you have an infectious/contagious disease and we must follow set guidelines to quarantine patients, so please stay at home and call us for advice.

Please be aware that we offer an urgent service between 8.00 a.m. and 6.30 p.m. Monday to Friday, at all other times please contact NHS111 for advice. If you need to see a GP you will be offered an appointment at one of our surgeries, or at a Choice+ clinic at selected alternative locations. You can also contact your local pharmacy for advice and if you do not pay for prescriptions they can issue certain medication for you without charge. Other useful sources of advice are our website, NHS111 - dial 111 from any landline or mobile phone, or Gloucestershire Advice ASAP www.asapglos.nhs.uk (also available as an app on your mobile phone).

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