Practice Information
Hadwen History
The practice was founded in 1896 by Dr Walter Hadwen; who had moved from Highbridge in Somerset to Gloucester to open a doctor’s surgery in Barton Street.
Dr Hadwen was a qualified pharmacist who trained as a mature student at Bristol University Medical School, winning Gold Medals in Medicine and Surgery. He campaigned for many causes, becoming a city councillor and founding a church in Southgate Street in 1906 at which he preached and still exists today. He founded a convalescent home in Pitchcombe for his more ill patients. ‘Dr. Hadwen of Gloucester’ was also referred to as the ‘terrible and unanswerable Hadwen’ by George Bernard Shaw, the famous playwright. He once addressed a committee of the American Senate on the subject of Animal Vivisection. Loved and respected by his patients, stories of him were told at a centenary celebration in 1996 by some who were able to attend .
The practice was renamed ‘Hadwen Medical Practice’ in his honour.
Complaints
This practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception. If you have any concerns about our servicesplease telephone or write to our Practice Manager, Mr Ian Robertson, who will follow up any concerns appropriately.
Patient Rights and Responsibilities
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep appointments and follow the medical advice given.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
Violent Patients Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff,
patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The PCT is then
responsible for providing further medical care for such patients.
Equal Opportunities Policy
This Policy applies to all visitors making use of the Practice’s premises and services.
The term ‘visitor’ used within this document refers to patients and their family members, other visitors and contractors but excludes employees, for whom the Equal Opportunities Policy for Staff applies.
The Practice
- Will ensure that all visitors are treated with dignity and respect and in line with the Practice dignity and respect policy.
- Will promote equality of opportunity between men and women
- Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
- Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
Procedure for Patients to follow:-
- Discrimination by the Practice against you
If you feel discriminated against you should raise a formal complaint through the Practice’s Complaints Procedure. - Discrimination against the Practice’s staff
The Practice will not tolerate any form of discrimination or harassment of its staff by any visitor.
Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to immediately leave the Practice’s premises.
If the visitor is a patient, he or she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.