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Practice Information

Hadwen History

The practice was founded in 1896 by Dr Walter Hadwen; who had moved from Highbridge in Somerset to Gloucester to open a doctor’s surgery in Barton Street.

Dr Hadwen was a qualified pharmacist who trained as a mature student at Bristol University Medical School, winning Gold Medals in Medicine and Surgery. He campaigned for many causes, becoming a city councillor and founding a church in Southgate Street in 1906 at which he preached and still exists today. He founded a convalescent home in Pitchcombe for his more ill patients. ‘Dr. Hadwen of Gloucester’ was also referred to as the ‘terrible and unanswerable Hadwen’ by George Bernard Shaw, the famous playwright. He once addressed a committee of the American Senate on the subject of Animal Vivisection. Loved and respected by his patients, stories of him were told at a centenary celebration in 1996 by some who were able to attend .

The practice was renamed ‘Hadwen Medical Practice’ in his honour.

Complaints

This practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception and also by following this link...

Palliative Care

Palliative Care aims to support patients and their families with cancer and other potentially life threatening illnesses to achieve the best possible quality of life.

The Specialist Palliative Care Team within Gloucestershire Hospitals NHS Foundation Trust is made up of professionals who can help in the community and in hospitals. They help with the management of complex problems particularly when an existing plan does not seem to be working. A Specialist Palliative Care Multidisciplinary Team meeting takes place every week to discuss progress with patient care and treatment options. Patients will be informed of any discussions about them that take place during this meeting.

Patient Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep appointments and follow the medical advice given.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Violent Patients Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff,
patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The PCT is then
responsible for providing further medical care for such patients.

Equal Opportunities Policy

This Policy applies to all visitors making use of the Practice’s premises and services.

The term ‘visitor’ used within this document refers to patients and their family members, other visitors and contractors but excludes employees, for whom the Equal Opportunities Policy for Staff applies.

The Practice

  • Will ensure that all visitors are treated with dignity and respect and in line with the Practice dignity and respect policy.
  • Will promote equality of opportunity between men and women
  • Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
  • Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

Procedure for Patients to follow:-

  1. Discrimination by the Practice against you
     
    If you feel discriminated against you should raise a formal complaint through the Practice’s Complaints Procedure.

  2. Discrimination against the Practice’s staff

    The Practice will not tolerate any form of discrimination or harassment of its staff by any visitor.

    Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to immediately leave the Practice’s premises.

    If the visitor is a patient, he or she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.

Young People

We provide a confidential Service to all our patients, including under 16’s. This means that we will not pass on any information about your visit to the surgery, without your permission.

Disabled Access

There is a ramp for access at the main entrance of all surgeries and a semi-automatic door at Glevum Way Surgery with push button opening facility. There are no steps inside any of the surgery buildings within the area used by patients.

Care Quality Commission

The practice was inspected by the Care Quality Commission on 22nd November 2013. We are delighted to announce that the practice passed the inspection and received a very positive the report.