|Monday||8.00am - 6.30pm|
|Tuesday||8.00am - 8.00pm|
|Wednesday||8.00am - 8.00pm|
|Thursday||8.00am - 6.30pm|
|Friday||8.00am - 6.30pm|
|Saturday||8.00am - 10.30am|
Please note that the Saturday morning appointments are all pre-booked (before the day) and that emergencies are not dealt with at the surgery. Tel NHS 111 for the emergency Out of Hours service on Saturday mornings and at any time the surgery is closed.
We have limited reception staff cover on Saturday mornings, but patients are welcome to call in to collect prescriptions, to let us know of changes of address or telephone number details, to register with the practice or to arrange appointments for future dates.
St Michael's Branch Surgery
|Monday||8.45am - 12.30pm 1.30pm - 6.00pm|
|Tuesday||8.45am - 12.30pm|
|Wednesday||8.45am - 12.30pm|
|Friday||8.45am - 12.30pm 1.30pm - 5.00pm|
Wheatway Branch Surgery Opening Times
|Monday||8.30am - 12.30pm 1.30pm - 6.00pm|
|Tuesday||8.30am - 12.30pm 1.30pm - 6.00pm|
|Wednesday||8.30am - 12.30pm 1.30pm - 6.00pm|
|Thursday||8.30am - 12.30pm 1.30pm - 6.00pm|
|Friday||8.30am - 12.30pm|
The surgery will close at 1:00pm on the following dates for Clinical Governance:
The Practice offers a very wide range of appointments and has a number of doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time.
Sometimes you will not be able to see the doctor of your choice at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor. We have three surgeries and sometimes if you cannot be seen at your usual surgery, an earlier appointment may be available with the doctor of your choice at one of our other surgeries.
Please let us know as soon as possible if you do not require an appointment you booked, so that the time can be used for another patient.
Demand for appointments always exceeds supply and we have developed our telephone access and appointments systems to improve services and meet our access targets set by the Department of Health.
With effect from 1st September 2014 we are simplifying our appointment system. From that date the appointment types that we offer will be as follows:
The appointment types that we have are:
For patients who need to be assessed or seen the same day. Patients will be seen or contacted by our on-call triage team.
Suitable for patients who do not need to be seen in person.
Suitable for those patients with non-urgent needs or those requiring on-going treatment. These appointments are available to book up to eight weeks in advance either by using our online services or by calling into the surgery.
A limited number of routine appointments will also be released each day at 1230 for appointments the following working day. These appointments can be booked by phoning or calling into the surgery and are also available to book online.
If you do not require an urgent, same day appointment, we would be grateful if you therefore do not phone or call into the surgery until after 1230. This will enable urgent appointment requests only to be dealt with in the morning, and therefore spread demand on our telephone system more evenly throughout the day which should, in turn, hopefully reducing the waiting time for phone calls to be answered during peak periods.
Please also try and help ease demand by considering other sources of advice and support so that appointments are available for those with the most need. Our website gives good advice about colds, sore throats, coughs, and other ailments. Your local pharmacist can advise you about these issues too. Please also remember that injuries should be seen at the A&E department of Gloucestershire Royal Hospital.
Use our new Vision Online service to book a Routine Appointment or you can call 01452 529933 - 8.30am - 6.00pm Monday - Friday (except for Bank Holidays) and you will be presented with the following options:
To help patients remember appointments you can sign up to receive text message reminders. To sign up you simply need to download & complete the form provided below and hand it in to the surgery:
We do not offer routine appointments on the same day - these are held for urgent/emergency bookings.
If you feel you need to be seen the same day please speak to reception - you will be asked for brief details about your symptoms (please note all practice staff are bound by patient confidentiality).
You may be offered a telephone triage in the first instance and the doctor or Nurse Practitioner will call you and possibly ask you to come to the surgery. For very severe symptoms we would offer you an emergency appointment straight away.
Alternatively, you may be asked to come to the surgery and sit and wait for the Duty Doctor. Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning we are unable to offer you an urgent appointment in the afternoon.
You can also come into any of our surgeries in person to book an appointment.
You can speak to a doctor as an emergency triage as detailed above or a planned telephone consultation.
Booked Telephone Consultations
Sometimes you may want to speak to your doctor, but not necessarily see them. You can book an appointment for your doctor to ring you during normal surgery hours if you wish. The doctor will have your records in front of them, and it saves you having to come in to the surgery. It may mean that you don’t have to take time off work to visit the surgery.
All we need from you is the telephone number where the doctor can reach you at the time of the appointment. These appointments are obviously not suitable when the doctor needs to see and examine you, e.g. for a mole on your skin or a rash, or if you need urgent medical attention.
Our team of Nurses & Health Care Assistants have many different types of appointments. To arrange an appointment you need to speak to the Reception Team who will know how long each appointment will take and can book the correct amount of time for you.
To cancel an appointment you can either:
Patients are generally seen at the surgery, but between the hours of 8.00am and 6.30pm patients may be seen at home if the doctor considers a home visit necessary because of the patient's medical condition. A doctor may ring you before a visit to establish the urgency of your visit.
Please call the surgery before 10:30 am to request a home visit if at all possible, in order to help in the planning of the GP's visits after morning surgery.
The Choice+ pilot started on the 1 October 2014 for a period of six months and extended the role of Gloucester City Health Access Centre (GHAC) and Matson Lane (Matson) surgery sites to offer up to 300 urgent, same day appointments per week in order to free up on average 4 hours of time per week in each participating surgery, including Hadwen Medical Practice, to focus on more planned care and support of identified patients. Due to the successful Gloucestershire’s Prime Minister’s Challenge Fund Wave Two Bid, Choice+ will continue until 31 March 2016.
The benefits of the service are:
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is a fast and easy way to get the right help, whatever the time and is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.