Header
Striving for a culture of excellence in all
aspects of primary healthcare provision

Appointments

Opening Times

Glevum Surgery

Monday 8.00am - 6.30pm
Tuesday 8.00am - 8.00pm
Wednesday 8.00am - 8.00pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 6.30pm
Saturday 8.00am - 10.30am

See Doctors Schedule for Glevum Surgery

Please note that the Saturday morning appointments are all pre-booked (before the day) and that emergencies are not dealt with at the surgery. Tel NHS 111 for the emergency Out of Hours service on Saturday mornings and at any time the surgery is closed.

We have limited reception staff cover on Saturday mornings, but patients are welcome to call in to collect prescriptions, to let us know of changes of address or telephone number details, to register with the practice or to arrange appointments for future dates.

St Michael's Branch Surgery

Monday 8.45am - 12.30pm   1.30pm - 6.00pm
Tuesday 8.45am - 12.30pm
Wednesday 8.45am - 12.30pm
Thursday Closed
Friday 8.45am - 12.30pm   1.30pm - 5.00pm

See Doctors Schedule for St Michael's Surgery


Wheatway Branch Surgery Opening Times

Monday 8.30am - 12.30pm   1.30pm - 6.00pm
Tuesday 8.30am - 12.30pm   1.30pm - 6.00pm
Wednesday 8.30am - 12.30pm   1.30pm - 6.00pm
Thursday 8.30am - 12.30pm   1.30pm - 6.00pm
Friday 8.30am - 12.30pm

See Doctors Schedule for Wheatway Surgery

Appointments

The Practice offers a very wide range of appointments and has a number of doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time. 

Sometimes you will not be able to see the doctor of your choice at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor. We have three surgeries and sometimes if you cannot be seen at your usual surgery, an earlier appointment may be available with the doctor of your choice at one of our other surgeries.

Please let us know as soon as possible if you do not require an appointment you booked, so that the time can be used for another patient. 

Demand for appointments always exceeds supply and we have developed our telephone access and appointments systems to improve services and meet our access targets set by the Department of Health. 

Our Appointment System

With effect from 1st September 2014 we are simplifying our appointment system. From that date the appointment types that we offer will be as follows:

The appointment types that we have are:

Urgent

For patients who need to be assessed or seen the same day. Patients will be seen or contacted by our on-call triage team. 

Telephone Consultations

Suitable for patients who do not need to be seen in person.

Routine Appointments

Suitable for those patients with non-urgent needs or those requiring on-going treatment. These appointments are available to book up to eight weeks in advance either by using our online services or by calling into the surgery. 

A limited number of routine appointments will also be released each day at 1230 for appointments the following working day. These appointments can be booked by phoning or calling into the surgery and are also available to book online.

If you do not require an urgent, same day appointment, we would be grateful if you therefore do not phone or call into the surgery until after 1230.  This will enable urgent appointment requests only to be dealt with in the morning, and therefore spread demand on our telephone system more evenly throughout the day which should, in turn, hopefully reducing the waiting time for phone calls to be answered during peak periods.

Please also try and help ease demand by considering other sources of advice and support so that appointments are available for those with the most need. Our website gives good advice about colds, sore throats, coughs, and other ailments. Your local pharmacist can advise you about these issues too. Please also remember that injuries should be seen at the A&E department of Gloucestershire Royal Hospital.

How to make an Appointment

Use our new Vision Online service to book a Routine Appointment or you can call 01452 529933 - 8.30am - 6.00pm Monday - Friday (except for Bank Holidays) and you will be presented with the following options:

  • Press 1 For Appointments
  • Press 2 For Home Visits
  • Press 3 For Medication & Prescription Enquiries
  • Press 4 For Results
  • Press 5 For Enquiries Regarding Medicals
  • Press 6 For All Other Enquiries

Appointment Reminder Service

To help patients remember appointments you can sign up to receive text message reminders. To sign up you simply need to download & complete the form provided below and hand it in to the surgery:

Make an Appointment the Same Day

We do not offer routine appointments on the same day - these are held for urgent/emergency bookings.

If you feel you need to be seen the same day please speak to reception - you will be asked for brief details about your symptoms (please note all practice staff are bound by patient confidentiality).

You may be offered a telephone triage in the first instance and the doctor or Nurse Practitioner will call you and possibly ask you to come to the surgery. For very severe symptoms we would offer you an emergency appointment straight away.

Alternatively, you may be asked to come to the surgery and sit and wait for the Duty Doctor. Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning we are unable to offer you an urgent appointment in the afternoon.

You can also come into any of our surgeries in person to book an appointment.

Speak to a Doctor

You can speak to a doctor as an emergency triage as detailed above or a planned telephone consultation.

Booked Telephone Consultations
Sometimes you may want to speak to your doctor, but not necessarily see them. You can book an appointment for your doctor to ring you during normal surgery hours if you wish. The doctor will have your records in front of them, and it saves you having to come in to the surgery. It may mean that you don’t have to take time off work to visit the surgery.

All we need from you is the telephone number where the doctor can reach you at the time of the appointment. These appointments are obviously not suitable when the doctor needs to see and examine you, e.g. for a mole on your skin or a rash, or if you need urgent medical attention.

Nurse or Healthcare Assistant Apppointment

Our team of Nurses & Health Care Assistants have many different types of appointments. To arrange an appointment you need to speak to the Reception Team who will know how long each appointment will take and can book the correct amount of time for you.

 

How to Cancel an Appointment

To cancel an appointment you can either:

  • Cancel it online via our Vision Online service.
  • Respond to a text reminder (if you have not already signed up for this service – please complete a form at any surgery)
  •  Call 01452 505879 at any time and leave a message for us, stating the name and date of birth of the person who the appointment is for and who they will be seeing e.g. doctor /nurse.
    Please try to give at least 24 hours notice of cancellations to allow us to offer the appointment to another patient.

Request a Home Visit

Patients are generally seen at the surgery, but between the hours of 8.00am and 6.30pm patients may be seen at home if the doctor considers a home visit necessary because of the patient's medical condition. A doctor may ring you before a visit to establish the urgency of your visit.

Please call the surgery before 10:30 am to request a home visit if at all possible, in order to help in the planning of the GP's visits after morning surgery.

New ways of working in Gloucester City Locality: Choice+

Dated: 30-Sep-15

The Choice+ pilot started on the 1 October 2014 for a period of six months and extended the role of Gloucester City Health Access Centre (GHAC) and Matson Lane (Matson) surgery sites to offer up to 300 urgent, same day appointments per week in order to free up on average 4 hours of time per week in each participating surgery, including Hadwen Medical Practice, to focus on more planned care and support of identified patients. Due to the successful  Gloucestershire’s Prime Minister’s Challenge Fund Wave Two Bid, Choice+ will continue until 31 March 2016.
 
The benefits of the service are:

  • Increasing choice for some patients by offering primary care appointments at other locations other than their registered surgery
  • More convenience for patients offering earlier appointments than may otherwise be the case
  • Encouraging future collaboration and connection between practices by successfully demonstrating how primary care teams can we work together to collectively improve the quality and access of local services
  • Reduce pressure on local A&E departments by helping to prevent certain attendances
  • Prevention of some emergency admissions to the local acute hospital  through more care and support being provided through Freed up Time
  • To help inform future plans relating to new ways of working  through the testing and evaluation of key service products and services

View our surgery locations...

Out of Hours Service

New NHS 111 service

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is a fast and easy way to get the right help, whatever the time and is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

Choice+ Clinics

Choice+ clinics are funded by the Prime Minister’s GP Access Fund to help people who need same day appointments.  There is a Choice+ clinic in every area of Gloucestershire.  Your nearest clinic is at Matson Lane Surgery or Gloucester Health Access Centre, Eastgate House but you can go to whichever clinic is most convenient for you.  The clinics are staffed by experienced local GPs.  Clinics are open every day of the week, including Saturdays, Sundays and Bank Holidays.  Evening appointments are also available.

How do I access a Choice+ clinic?

Ring your GP practice as normal.  A nurse or GP will take some brief details of your medical problem and offer a Choice+ appointment if this would be suitable for you.  You may also be offered a Choice+ appointment if you attend a Minor Injury & Illness Unit at a community hospital. 

What sort of problems are suitable for Choice+?

Choice+ is suitable for people with medical problems that are new  - such as tonsillitis - or that have got worse, for example someone with COPD (also known as emphysema) who may have a chest infection that needs treating quickly.  

Are there problems that are not suitable for Choice+?

Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term medical condition, it would be more appropriate if you continue to see your own GP who already knows about your condition, including tests and treatments that you have received.   There are some exceptions – for example, if your long term condition, such as COPD or asthma, has temporarily got worse due to a chest infection, Choice+ will usually be able to help.  When you ring your GP surgery, the doctor or nurse who speaks to you will be able to advise whether Choice+ is suitable for you.

Do Choice+ clinics have access to my medical records?

At the moment, Choice+ doctors do not have access to full medical records. We hope that this will soon change and that Choice+ will be able to access your records if you give them permission to do so.  Please bring a list of the medication you take to your Choice+ appointment. 

Does my own GP know what has happened at my Choice+ appointment?

When you come to a Choice+ clinic, you will be asked if you are happy for a record of your appointment to be sent to your own GP. Provided you say yes, a summary of the appointment will be sent to your own doctor.